Call centers are considered something that only large enterprises could afford. Thanks to VoIP phone systems, it has become more affordable and accessible. It has never been easier to manage customer and staff communications than it is with VoIP call center software. Since everything is software-based, there is no costly hardware involved. Software-based call centers run from your existing phone service. It means all your communications can be managed by the same software and phone that you already have.
Recommended article: Complete Cloud VoPI Phone System
Hosted VoIP call center software includes features like Interactive Voice Response (IVR), call routing, and music-on-hold among many others. Also, some providers offer complete SaaS platforms; like Contact Platform as a Service (CPaaS) and Contact Centre as a Service (CCaaS). When you use the same software platform, it can help you collect and analyze data about all the aspects of business communications. Key Performance Indicators (KPIs) for agents to workflows that result in quality customer experience. In turn, you can generate reports of productivity and efficiency, so know which areas need improvement.
As call centers run on software solutions, the market place has become crowded. The existing VoIP solutions providers are competing to offer you better plans. It can be a long and challenging process to research potential providers, don’t worry; we have done the work for you. We are going to enlist ten best call center providers today so you can make the right decision for your company.
1 . VoIP Business
VoIP Business provides one of the Best Call Centre Software solutions. Their services place all information in a single place. Hence, employees have all the information about customers that they need to deliver quality customer experience. VoIP Business call center solution has advanced calling features such as in-depth analytics and reports that help your agents improve customer services. It also includes shared voicemail, chat, and other self-service tools. With this software, your business can offer a pleasant end-to-end customer experience across different communication channels.
Recommended article: Complete Cloud Contact Centre with VoIP Business
2 . RingCentral
RingCentral offers a cloud-based IP Telephony that can support both computer and mobile users. The provider offers a unique feature call ‘RingOut’, which allows one-touch calling from any internet-enabled device (laptop, desktop, mobile, etc.). The provider also offers powerful call delegation along with call answering rules to make sure calls are routed to the right person.
3 . TalkDesk
TalkDesk provides a robust call center solution. Their features are designed to help businesses with large teams manage phone support. From industry-specific security to team management, the provider benefits call centers with everything that they need to deliver a steady and quality customer experience.
4. Zendesk
Zendesk offers a complete call center solution for call center of every size. The answer is built on one of the broadest customer service platforms. Zendesk has a slick help desk that provides automatic ticket creation; this feature helps agents help customers across every channel.
5. Avaya Contact Center
According to the Avaya site, their contact center is famous among Fortune 100 companies. Businesses get an enterprise-level product with advanced features. With this omnichannel contact center solution businesses can become more accessible and serve customers better.
6. Bitrix24
Bitrix24 contact center is built around your to-do list; it helps businesses collaborate to get work done efficiently. The provider offers different channels for customer service such as live chat, rentable phone lines, and email queues. Everything is integrated into Britix24’s task management software and CRM. The provider also offers an on-site solution for businesses that feel comfortable with hosting their server.
7. Five9
Five9 call center software has everything you need to launch a complete sales and customer service center. Five9 is more focused on enterprise businesses, with workforce management tools, computer telephony integration, and predictive dialing. All these features help agents provide better customer services and not miss calls.
8. Dixa
Dixa is a rather straightforward set up a call center that runs entirely in the browser. It includes advanced caller recognition and call distribution algorithm. Dixa is designed to enhance the experience of the call center administrator and the customers.
9. Freshcaller
Freshcaller provides an all-round call center solution that runs on the cloud and is user-friendly. Businesses can manage everything from a single control panel and make calls with just a click. It doesn’t need any hardware, which makes it an ideal choice for small businesses. The solution includes features like call routing, masking, monitoring, conferencing, and forwarding. Even though it allows for global use, companies still have to buy local numbers through Freshcaller management inventory. It is an excellent plan.
Recommended article: VoIP Business Telephone Numbers
